The HR department is a critical component of workforce management. In many enterprises, HR is responsible for everything from hiring, compensation, workforce management, HR compliance, benefits management to payroll services. Without the department, most companies would struggle to function on a day-to-day basis, much less be able to handle long-term initiatives like complying with the Affordable Care Act or new HR regulations.
Unfortunately, some employees don't always have the most positive view of HR. Fast Company explains that it's frequently thought of as "a necessary evil." Essentially, if a business was a house, HR would be the utilities – everyone needs them and enjoys their benefits but isn't exactly thrilled about paying for them.
HR departments shouldn't let this negative connotation go unchecked. Here are a few ways HR can win the hearts and minds of the workforce.
Don't blindly follow rules
Mark Royal, a senior consultant with Hay Group, told Fast Company that part of the issue is that HR is trying to protect the company from any harm. Because the department is responsible for compliance with various measures and regulations, it only accounts for legal ramifications of every decision, but Royal thinks that approach is counterproductive.
"You have to step out of that, see the broad possibilities and take a more open-minded approach. You need to understand where the exceptions to broad policies can be made," Royal said.
Help employees
While HR's primary functions are matters like benefits administration and legal compliance, a great deal of attention has to be paid to the staff as well. Cary Cooper, professor of organizational psychology and health at Lancaster University Management School, explained to The Guardian that the best departments are the ones that handle personnel problems like bullying with aplomb.
"It is a sign of a great HR department if they can sort these issues out, but if HR doesn't try to change the culture there is no added value for employees," Cooper said.
Act fast
The worst thing the HR department can do is make someone wait. Whether an employee has filed a complaint about a co-worker or the company needs to adhere to new health care regulations, representatives have to take necessary steps as soon as possible. No one likes waiting and can grow frustrated with HR if it takes days or weeks for anything to change. All issues need to be addressed in a timely fashion.