Case Studies
View our library of case studies that showcase how Triton Benefits & HR Solutions helped clients in a variety of different industries.
Select A Company To View Their Customer Success Case Study
Overview
A privately owned fully integrated hotel investment and management group specialising in turning around and repositioning underperforming hotels and maximising the performance of stabilised hotels.
Operating over 50 hotels and convention centres across more than 15 stages, the company faced challenges with their existing PEO benefits, including high costs and administrative burdens. Seeking better solutions, they partnered with Triton Benefits.
Insights
The partnership between the company and Triton Benefits led to significant insights, including substantial cost savings and improved benefits which led to increased participation.
Business Challenges
Using a Professional Employer Organization (PEO) for benefits, the company found it difficult to manage costs and maintain comparable coverage. Their lean HR team also needed assistance with administration & compliance.
1) Cost Management: Utilising a PEO for benefits, the company found it difficult to manage costs and maintain comparable coverage.
2) Compliance Assistance: Having a lean HR team made it necessary for the company to find assistance with administration and compliance functions.
3) Benefits Optimisation: As the company continues to grow, its increasingly diverse workforce necessitates meeting a wide range of expectations and needs.
Actions
Triton Benefits began their partnership with the company by conduction a thorough market assessment of the company’s existing benefits plans, comparing them against offerings from all major carriers. This detailed analysis allowed Triton to recommend a strategic switch h which provided superior benefits at significantly reduced costs.
Triton also utilized a benefits election platform and conducted on-site visits to over 50 locations.
The Solution
Triton Benefits approached the challenge by conducting a thorough market assessment of the company’s existing benefit plans. This analysis enabled Triton to recommend a switch.
Additionally, Triton facilitated the complete transition through a benefits election platform and personalised on-size visits to over 50 locations.
1) Carrier Change: Recommended a switch to United Healthcare for better benefits at lower costs.
2) Innovative Benefits: Introduced Surest Plans, by UHC, removing deductibles and enhancing traditional healthcare options for their organisation.
3) Seamless Transition: Setup seamless billing process for each hotel and utilized a benefits election platform and conducted on-size visits to ensure a smooth transition.
Measurable Results
Triton helped the company achieve substantial cost saving (over $900,000) and increased participation rates, all while improving their employee benefit plans and providing a seamless transition.
In October 2021, during a comparison with a VP of Benefits from another large hotel brand, we realised that their empower-provided benefits were better and more cost-effective than our current PEO offering. This discovery led us to contact Triton Benefits to discuss our vast array of plans and how they stacked up against the open market.
From the outset, Triton Benefits impressed us by shopping our benefits through all major market carriers, providing us with like-to-like, if not superior, benefit plan designs at a significantly lower cost. Their thorough assessment resulted in a recommendation to switch to United Healthcare, which offered us over $900,000 in savings!
In March 2022, Triton implemented our new benefits with an effective date of May 1, 2022. They utilised a benefits election platform and visited most of the our 50+ hotels to ensure a smooth transition. This personal touch not only increased our participation rates but also maintained substantial savings.
Throughout our first year, Triton worked diligently with our team to set u a seamless billing process for each of our hotels and ensured compliance with all necessary flings. This was particularly important as we had previously been with a PEO and were not accustomed to completing these compliances ourselves.
At our first renewal, Triton introduces us to Surest Plans, which removed deductibles, provided 100% coinsurance for plans that were solely copay-based, and vastly improved traditional healthcare plans. This innovation led to a renewal rate of just 4%, a remarkable achievement.
We are thrilled to still have these plans in place today and have just completed our second renewal with United Healthcare. Thanks to our positive experience and the effective utilization of the Surest Plans, Triton secured us a renewal rate of only 5% for the most recent plan year.
The tea at Triton Benefits has continuously delivered exceptional service, innovative solutions, and significant savings. We are grateful for their partnership and look forward to many more years of successful collaboration.
ABOUT
The Roxbury Day Care Center, INC., is a private, non-profit organization in Succasunna, New Jersey dedicated to providing full-day care for children ranging from six weeks to five years old. The center provides a warm, nurturing, education environment serving clients from Roxbury Township and the surrounding communities.
The non-profit childcare center provides quality childcare for all families in the community in a warm, nurturing, loving and educational environment. The childcare needs of all economic levels are served, enabling families to obtain employment or to further their education.
CHALLENGE
Earlier this year, Roxbury Day Care Center, INC. was looking to cut costs on insurance and find a broker that was more responsive to whatever question the childcare center had. At the time, Roxbury Day Care Center, INC worked with a broker, but they were unable to provide assistance and often took days to respond after several follow-ups.
Through an introduction from payroll provider and partner ADP, Triton Benefits & HR Solutions provided guidance with the entire employee benefits process while cutting costs for each employee.
“With our previous broker they were not very responsive, and we typically had to email, call, and even go to the live chat on the website to get a response,” said Kathy Vigh, Business Manager of Roxbury Day Care. “Triton has been so responsive – any issues we may have they get back to us right away.”
SOLUTION
Regardless of the industry and employee count, managing payroll and benefits can be extremely laborious and expensive. As an experienced broker, Triton Benefits & HR Solutions helps bring significant market leverage to bear when negotiating on behalf of clients.
“Triton HR was awesome to work with, especially Mike Reynolds,” said Vigh. “He took the time to provide us with all the information we needed and address all our questions, enabling me to put together an apples-to-apples comparison for our board to make an informed decision.”
Results
Triton Benefits & HR Solutions helped cut costs for employees and saved them up to $200 a month while lowering the cost of premiums. Triton was able to keep the same carrier (Aetna) employees were previously using with their former broker while providing better quality coverage at a more affordable cost.
“Onboarding was also super easy with Triton. Mike Reynolds and Jackie (Thornton?) were extremely helpful and are always available to help me with any questions.”
What separates Triton HR from other brokers is the company’s attention and responsiveness to the customer while ensuring world-class service.
ABOUT
LaRocca Hornik Rosen Greenberg & Crupi, LLC is one of the leading law firms in New Jersey focusing on divorce and family law. Their team of experienced family law counselors and advocates guide clients through the divorce process, and help resolve related issues involving children, property, and support.
The firm has been recognized throughout New Jersey for its advocacy skills. Managing partner Frank LaRocca is certified in Matrimonial Law by the New Jersey Supreme Court — an honor granted to one-tenth of one percent of the lawyers in the state. Additionally, LaRocca and partner Michele Crupi have been selected for inclusion in the New Jersey Super Lawyers list as published by Thomson Reuters in the area of family law. The firm has 20-plus employees and is based in Freehold, NJ.
CHALLENGE
One of the top New Jersey firms specializing in divorce and family law, recruiting and retaining attorneys is of critical importance and imperative for growth. As the firm expanded, adding attorneys and office personnel, LaRocca Hornik Rosen Greenberg & Crupi needed a better way manage payroll, medical benefits, and investment options, such as employee 401K plans.
The firm was working with Paychex to administer payroll and manage HR processes but LaRocca did not feel his account was being handled strategically.
“Once onboarded with Paychex, it was evident we were a small account among a large roster of customers,” added LaRocca. “Each year the fees went up, customer service was poor, and we were not getting much value other than that our payroll was being processed each week.”
SOLUTION
Regardless of the industry and headcount, managing payroll and benefits can be costly, complex, and time-consuming. As a specialist, Triton HR helps keep clients navigate through the constantly changing laws, regulations, and compliance requirements.
“To assess our needs, we set up a meeting with Triton HR, which included several people from their payroll and benefits departments as well as an account manager,” added LaRocca. “They really took the time to understand what was best for our firm.”
As an exclusive member of the ADP Partner Advantage Program, Triton HR recommended ADP RUN — an all-inclusive platform that tracks and manages time, pay, medical benefits and more.
“The platform Triton HR implemented is not just for payroll, but an employee benefits system which keeps track of everything,” added Larocca. From a consulting perspective, Triton HR also recommended that LaRocca Hornik Rosen Greenberg & Crupi utilize a third-party investment advisor which according to the managing partner “was one of the best things we ever did.”
Results
Prior to open enrollment each year, organizations of all sizes are confronted with seemingly higher costs for healthcare and medical benefits. While cost is a key criterion, the quality, depth, and breadth of coverage along with customer service and support should never be compromised.
What separates Triton HR from other brokers is the company’s ultra-laser focus on the customer and delivering world-class service.
“Each year Triton HR undergoes an exhaustive search to offer us competitive quotes for medical and dental coverage,” added LaRocca. “They really take the time to explain to us what is going on.”
ABOUT
Established in 1996, Barcelona Wine Bar is an award-winning Spanish Tapas restaurant group that has 18 restaurants in 10 states including Texas, Georgia, Tennessee, and DC with approximately 900 employees.
The company was established by Sasa Mahr-Batuz and Andy Pforzheimer and it was inspired by Sasa’s memories of living in Spain and Portugal for years, and Andy’s 20 years of experience as a chef at world-famous restaurants in France, California, and New York.
CHALLENGE
In 2019, Barcelona Wine Bar needed help with open enrollment as the company was being spun-off. At the time, Barcelona Wine Bar worked with a broker but they were unable to help with the open enrollment process. Through an introduction from payroll provider and partner ADP, Triton Benefits & HR Solutions provided guidance with the entire open enrollment and benefits administration process.
“In the hospitality business, customer service is paramount,” said Belén Ruiz, Barcelona Wine Bar’s Director of HR. “With limited notice, Triton Benefits jumped in and provided several options to support our open enrollment and benefits administration process. Their exemplary team and service earned our business and we made them broker of record.
SOLUTION
After seeing Triton’s level of dedication and assistance to ensure Barcelona Wine Bar’s team members were taken care of during open enrollment, even though they were not a client. Barcelona Wine Bar included them in during their broker search for the upcoming year.
During the renewal evaluation, Triton provided Barcelona Wine Bar with various health care options for review. This included fully-insured plans, level-funded plans and self-funded plans through a captive insurance program. Although the company’s existing plan was selected and renewed, the process allowed Barcelona Wine Bar to compare different types of coverage and costs. Ultimately, Barcelona Wine Bar’s leadership team, entrusted Triton to lead with the guidance that they provided in 2019, and Barcelona Wine Bar signed Triton Benefits to be their official broker.
The impact of the pandemic required Barcelona Wine Bar to furlough employees. Triton Benefits helped navigate eligibility and negotiated a “modified” wait period to ensure rehired employees can gain access to insurance coverage within 30 days.
Additionally, as open enrollment for 2021 approached, Triton Benefits assisted by offering a dedicated customer service hotline staffed with English and Spanish professionals that were available from 8:00 AM to 8:00 PM to address questions and helped with
Results
Navigating through the open enrollment period amidst the pandemic, Barcelona Wine Bar was able to keep all of its restaurants open during such a difficult time. Triton Benefits has been instrumental in streamlining open enrollment, handling employee benefits questions and issues in two languages and actively involved in supporting their management team.
“Triton Benefits went above and beyond for us. Their expertise and resources such as the customer service hotline have been extremely helpful,” added Ruiz. “We value them as a trusted advisor and an extension to our HR team.”
ABOUT
Headquartered in Florham Park, New Jersey, MLD Mortgage Inc., dba The Money Store® is a full-service mortgage banker with a strong focus to provide highly competitive, responsible mortgage loans to everyday homeowners in 48 states with
over 300 employees.
For over 40 years, The Money Store® name has been synonymous with mortgage lending and meeting the home-financing needs of homeowners with low rates and exceptional customer service.
As a full-service mortgage banker, they can offer a wider range of mortgage programs to suit almost every borrower’s situation.
CHALLENGE
In 2011, MLD Mortgage switched payroll services to Triton Benefits & HR Solutions. As part of this change, the firm opted to review its group healthcare plan as they examined employee
contributions to see what works best for them.
Employees at MLD Mortgage needed plans in 48 states with a specific plan in Hawaii. To examine MLD Mortgage’s needs, Triton Benefits worked closely with David Zilberman, the firm’s Chief Financial Officer.
“As a leading full-service mortgage banker, employee retention and recruitment are paramount to increasing employee productivity, morale, and satisfaction,” explained Zilberman. “Providing group healthcare options for our employees and their families is a key component to our firm.”
SOLUTION
As part of its process, Triton Benefits worked closely to understand MLD Mortgage’s benefits needs, taking into consideration the range in age the types of:
- coverages
- plans
- cost
- contributions
The process included providing various options and then further analyzing what was the most optimal for its employees.
It ultimately recommended United Healthcare for48 states across the country and Blue Cross Blue Shield for Hawaii, and which represented the best plans.
“Chemistry is key,” added Zilberman. “Whenever we have a question Triton is just a phone call away, and they go above and beyond in meeting our needs and making sure all our questions are answered as quickly and efficiently as possible.”
Results
Comparing the current plan to the previous, MLD Mortgage’s coverage amounts were modified and the self-funded benefit plan via United Healthcare was more comprehensive to what the firm previously had, thus proving to be most ideal for all employees as the base healthcare plan offered by MLD Mortgage is free for all employees. The firm has been working with Triton Benefits since 2011.
Triton Benefits worked with us closely to meet our specific needs and analyzed a myriad of options to efficiently identify what the best self-insured healthcare plan was to offer our employees,” said Zilberman.
ABOUT
Florio Perrucci Steinhardt Cappelli Tipton & Taylor LLC is a full-service law firm with offices strategically located throughout New Jersey, Pennsylvania and New York. With 80-plus attorneys and legal professionals, the firm was started by former New Jersey Governor James Florio and Michael J. Perrucci, a well-known litigation trial attorney with numerous million dollar federal and state cases.
The firm advises clients in a diverse range of industries and practice areas, from banking, commercial lending and real estate to municipal law, government, and regulatory affairs, to name a few. To attract and retain top talent, the company offers comprehensive compensation plans that includes healthcare.
CHALLENGE
In September 2019, Florio Perrucci switched payroll services to ADP. As part of this change – which coincided with open enrollment – the firm opted to review its group healthcare plan. As an ADP Partner, Triton Benefits & HR Solutions was highly recommended and competed among several insurance brokers to offer group health options. To examine Florio Perrucci’s needs, cost and culture, Triton Benefits worked closely with Charlie Braxmeier, the firm’s administrator and Terri C. Davenport, human resources and accounts receivable coordinator.
“As a leading law firm, recruitment and retention are critical to maintaining our high standards,” explained Braxmeier. “Offering group healthcare options for our attorneys, personnel and their families is critical, and is one of the key differentiators of our firm.”
SOLUTION
As part of its process, Triton Benefits invested time to understand Florio Perrucci’s benefits needs,taking into account:
- the range in age of personnel
- types of coverage
- associated costs
The process included benchmarking against others in its industry and region to make sure Florio Perrucci’s benefits offering was competitive. It ultimately recommended Cigna which represented the best plan.
“Triton Benefits was very responsive to our situation and needs,” added Davenport. “Under their guidance, we were able to provide a better plan, comparing apples to apples, with better options, and at a significant cost savings.”
Results
Comparing the current plan to the previous, Florio Perrucci saved approximately $30,000, representing a 10 percent reduction in annual premiums. The benefit plan via Cigna was more comprehensive to what the firm had prior, thus offering tremendous value to the company and its team.
The firm is now in its second year with Triton Benefits. In addition to providing a quality, robust benefits package with a marginal increase, Triton also helped Florio Perrucci navigate the COVID-19 pandemic, offering HR best practices and other advice during this tumultuous time. Triton Benefits extensive HR team was able work with HR to manage state and federal compliance and ensure Florio Perrucci took advantage of all programs it was entitled to.
Offering advice to other HR managers, Davenport said, “When considering a benefits broker, be sure to find one that really dials into your specific business needs, as this will be key to identifying the best plan that fit within your budget. Triton Benefits provided the most responsive customer service which differentiated the company from the others we evaluated.”
ABOUT
Established in 2018, Mid-Atlantic Transport is a trucking company headquartered in Willingboro, New Jersey. The company was established by Jerry Shields who saw an opportunity to offer enhanced customer service through a team of experienced drivers and knowledgeable internal staff.
Today the company has 45-plus employees and road drivers.
With strong core values and family-like culture, Mid-Atlantic Transport continues to invest in its people. As part of the company’s competitive compensation plans, Mid-Atlantic Transport offers a comprehensive healthcare package that includes medical, dental, and vision coverage as well as short-term disability.
CHALLENGE
In October 2019, Mid-Atlantic Transport switched payroll providers and selected ADP. With open enrollment under way, the trucking company explored various healthcare plans. ADP suggested Triton Benefits & HR Solutions as one of many insurance brokers to offer healthcare options. Triton Benefits worked closely with Mid-Atlantic’s President, Jerry Shields, and Office Manager Kristin Loreaux, to closely evaluate their needs and budget.
“Each year we are confronted with balancing the needs of our people and offering quality healthcare coverage within a reasonable budget,” said Shields. “Most brokers tell you what you want to hear and focus on costs, but often this approach does not overlay with our company requirements and standards.”
SOLUTION
Triton Benefits took the time to navigate through Mid-Atlantic Transport’s healthcare benefits needs, examining:
- the range in age of employees
- types of benefits plans
- individual or family plans
- associated costs
“Triton Benefits went out of their way to understand the nuances of our team and presented several options,” added Shields.
Part of the process included benchmarking against other companies in its industry and geographical location to ensure Mid-Atlantic Transport’s benefits offering was competitive.
Aetna was ultimately recommended as the ideal plan for Mid-Atlantic Transport and represented a significant costs savings.
“Brokers have a tendency to sell you their product, rather than understanding your process and evaluating your needs,” said Shields. “Triton was extremely upfront and involved and kept their word every step of the way – that level of honesty and transparency was a differentiator.”
Results
The healthcare benefit plan provided by Aetna was the most comprehensive and cost-effective compared to what Mid-Atlantic Transport had previously. Moreover, Triton Benefits was able to save the trucking company approximately 15% annually. Recently, the company renewed with Aetna for the second year with a zero percent increase.
“Triton Benefits went out of their way to understand our process and made sure we understood theirs,” added Shields. “I highly recommend Triton Benefits to any of my peers specially when it comes to finding the ideal healthcare plan for your organization.”
ABOUT
The Jewish Renaissance Medical Center, Inc. is dedicated to delivering preventive and primary medical services to the underserved and the uninsured population in a culturally competent environment, regardless of race or ethnicity.
CHALLENGE
Jewish Renaissance Medical Center was receiving employee benefits and HR support from a vendor that wasn’t managing their health insurance costs or leveraging any HR technology. They were spending too much and getting too little.
SOLUTION
We took over all aspects of Jewish Renaissance’s HR and benefits administration, including managing open enrollment and providing in-person HR support. We implemented a more cost-effective medical insurance plan while improving coverage, and transitioned them to the ADP Workforce Now platform, configured and managed by Triton, tying benefits and HR together for seamless integration.
In year one, they saved over $140,000 in medical insurance costs. While some brokers will decrease costs in the first year and then incur a substantial increase in year two, Triton utilized both ADP and carrier data to ensure that their premiums for the following years remained stable.
ABOUT
Contech Systems delivers precisely-matched IT resources for contract and direct hire openings. Clients trust our technical insight and professional integrity, developed over more than 25 years in the industry.
CHALLENGE
Contech Systems Inc. was overpaying for health benefits and receiving mediocre coverage. Each year, their premiums would rise, and coverage would fall, frustrating both their management and employees. They needed better coverage with more predictability in terms of premiums.
SOLUTION
Our expert staff used their experience to implement innovative solutions, including a level-funded plan that not only saved money, but enhanced the medical benefits for all. By taking advantage of level-funding, Contech has an opportunity to receive money back each year with no risk. With access to more affordable prescriptions and services like telemedicine and wellness programs, employees were happier and healthier.
In the first year, Contech saved over $82,000 on their group health insurance, and are projected to save even more in years to come.
ABOUT
Puracap’s global presence in prescription brands, prescription generics, and Over the Counter (OTC) products, including private label products are growing. Their team meets market needs through innovation – introducing cost-efficient models to establish new product lines, utilizing global distribution networks and ensuring our products are made in world-class manufacturing facilities.
CHALLENGE
Puracap Pharmaceuticals was looking for a new comprehensive HR solution and needed a professional reexamination of their benefits. Puracap was tired of receiving health insurance premium increases at the last minute and not having any creative solutions to lower costs. Finally, their workforce grew to three facilities in three separate states, introducing new HR complexities. They needed a partner with the expertise to analyze their HR and benefits offerings, make recommendations, and implement new solutions with no interruption to their business or existing employees.
SOLUTION
Triton’s Solution: Puracap engaged Triton, and we implemented ADP and their Workforce Now payroll and HR platform. Triton assisted in preparing the platform, managing the implementation, making it seamless for Puracap to transition.
At the same time, Triton analyzed Puracap’s employee benefits and determined that they were overpaying for their group medical insurance. Triton switched Puracap to a new insurance carrier and different funding mechanism, making them eligible for money back at the end of the year with no risk. Triton oversaw and managed open enrollment for over 100 employees at three separate offices in three different states. Between in-person and call center support, we ensured that Puracap and their employees were covered.
Immediately, Puracap benefitted from dramatically reduced rates with better coverage, including a wellness program that rewarded employees who availed themselves of it. By providing, and actively managing payroll, HR, and benefits, Triton utilizes robust data to provide the best strategy to manage ongoing costs.
ABOUT
Smith is a restaurant group based in Asbury Park, New Jersey, which in the last three years has expanded to locations in Burlington, Jersey City, and Philadelphia. From a European brasserie to dance-club pizzerias, Smith has been instrumental in the revitalization of downtown areas in our great American cities.
CHALLENGE
With five restaurants and over 600 employees, the one-person HR department needed support for all things HR and Employee Benefits.
Following the passage of the Affordable Care Act, the business struggled to figure out how to comply with the new regulations. Though some advised Smith to simply offer nothing to workers and pay the resulting government fines, the restaurant group wanted to provide benefits to their ever-expanding workforce.
SOLUTION
As an authorized ADP Broker Alliance partner, we were able to transition Smith to the ADP Workforce Now platform in a more seamless and cost-efficient manner. We took over the process on behalf of an overwhelmed HR department that was making do with a staff of one, and we continue to provide Smith with a comprehensive and dedicated HR team that is “always there and available,” in the words of Smith HR Department lead Aurora Brunette.
By creating benefits solutions for Smith’s employees, we have also helped the restaurant group retain their best bartenders, cooks, and managers, and continue to recruit top talent.