This reference letter provides documentation of the high-level of customer satisfaction my company has experienced since
partnering with Triton for insurance and human resource services. After becoming increasingly dissatisfied with our previous agency, we selected Triton from several candidates, and continue to use them, for the following reasons:
>
Their ability to aggressively negotiate with insurance companies, helping us obtain the coverage we desire at a price that appears to be reserved for companies much larger than our current level of 150 employees.
>Triton’s management team is very
knowledgeable of the insurance industry and of a wide variety of human resource issues; this provides us the confidence to rely on their input when making decisions in these areas.
>
Strong administrative support has been provided by Triton during our annual open enrollment and throughout the remainder of the year. Many insurance agents’ administrative departments can not support the promises made by their sales staff which in turn places an undue burden or additional costs on the client. Our company unfortunately experienced frequent billing errors, were forced to make the same requests numerous times and were constantly correcting errors involving employee’s coverage and pay when we were with a much larger agency.
Triton’s professionalism and ethical integrity has been a major factor in our companies success in reducing the administrative burden and costs related to areas of insurance coverage and human resource support. I strongly recommend Triton’s services to others.
Robert A. Lockhart, COO
02/24/2010 – 2/24/2010: Triton HR releases new website contact center solutions for clients and prospects.
Making it easy for our customers and prospects!
2/24/2010:
Triton HR releases new website contact center
solutions for our clients and prospects.
Along with customer retention
management (CRM) solutions in place, today Triton has added contact solutions
to the website.
•
Multiple
contact options, including live chat, voice, email and self-service
•
Complete
integration with real-time visitor monitoring
•
World-class
performance ensuring the best possible customer experience
•
Workflow
capabilities to streamline new client set-up
We are here to make your experience enjoyable and help you
find what you need in real-time:
•
Click-to-chat
buttons on all of our web pages
•
Ability
to chat live with a licensed Triton representative
•
Ability
to seamlessly escalate from a chat session to a phone call or gotomtg
•
Engage
with desktop sharing and page-push during chat sessions
We put an end to customer frustration:
•
Ticket
management ensures that all inquires are logged, tracked, routed and resolved
•
Tickets
for all incoming live chat, voice or email inquiries
•
All
correspondence related to a customer or issue in a single record
Our Mission:
Triton HR is passionately committed
to superior customer service delivered with compassion, warmth, friendliness,
individual pride, and company spirit. Triton HR and its Triton Benefits
insurance agency strive to deliver cutting-edge, high value human resource
software and services that allow our customers to brilliantly serve the needs
of their employees.
Call 866-USTRITON and speak with one
of our licensed specialists to learn more about Triton's services and how you
can benefit from them.
