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Having over 18 years of experience in the field of human resources, I have had my share of brokers who over promise and under deliver. I have had no such experience with Triton. We transitioned a very complex set of companies from a large nationally known brokerage house to Triton. We immediately received more personal, thorough and detailed service from Triton than we received in our two years with our past firm.
The Triton staff has been fantastic, personable and knowledgeable. The issues and concerns we have in our business are varied and multi layered and yet Triton has found answers or provided insights on every situation with which we contacted them. I truly consider Triton to be an extension of our
Human Resources Department and for that I am grateful. I can think of no other vendor partner relationship that I trust more than Triton. Our company continues to grow and change; I need the flexibility and ability to change on a dime. Triton and its people have the sense of urgency and follow through that was lacking in my previous experience. |
Peri A. Bluemer, Director of HR |
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12/02/2008 – Handling Difficult Employees
Handling Difficult Employees Effectively
Handout #685 | (
As a business owner, you wear many "different hats" from strategic planner to bookkeeper. However one area may owners aren't prepared for is managing people. Although employees allow you to get more work done, they create a whole new series of problems from hiring issues to
worker's compensation. And there is no way to tell if the people you hire today are going to be a good fit for your company. At a certain point, you might find you need a crash course in handling difficult people.
Many conflicts can arise between small business owners and their workers. These problems can range from salary disagreements to
performance problems. A conflict with one of your employees, for example, can cost you a valuable client because he or she is misrepresenting you and your company. On the other hand, one of your workers may have attendance issues or may refuse to perform certain necessary tasks.
Whatever the issue,
difficult employees all have one thing in common. They will negatively impact your business.
So as a business owner, you must accept the realities of handling difficult people. Here are a few tips that will help you deal with such individuals.
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Be fair
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Investigate before you act
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Be sure to follow established procedures
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Meet with the employee privately
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Try to remain calm
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Explain your concerns
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Give the employee an opportunity to respond
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Agree on a plan to improve behaviour and or attitude
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Make sure the employee understands
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Follow up
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Provide positive feedback
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Use additional counseling and discipline
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