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This reference letter provides documentation of the high-level of customer satisfaction my company has experienced since partnering with Triton for insurance and human resource services. After becoming increasingly dissatisfied with our previous agency, we selected Triton from several candidates, and continue to use them, for the following reasons:

> Their ability to aggressively negotiate with insurance companies, helping us obtain the coverage we desire at a price that appears to be reserved for companies much larger than our current level of 150 employees.

>Triton’s management team is very knowledgeable of the insurance industry and of a wide variety of human resource issues; this provides us the confidence to rely on their input when making decisions in these areas.

> Strong administrative support has been provided by Triton during our annual open enrollment and throughout the remainder of the year. Many insurance agents’ administrative departments can not support the promises made by their sales staff which in turn places an undue burden or additional costs on the client. Our company unfortunately experienced frequent billing errors, were forced to make the same requests numerous times and were constantly correcting errors involving employee’s coverage and pay when we were with a much larger agency.

Triton’s professionalism and ethical integrity has been a major factor in our companies success in reducing the administrative burden and costs related to areas of insurance coverage and human resource support. I strongly recommend Triton’s services to others.

Robert A. Lockhart, COO

Performance Evaluations

Employee Performance Evaluations

Whether you are interested in learning all about employee performance evaluations, an employee performance evaluation strategy or how an employee performance appraisal can affect job performance, Triton HR has the software tools for you!

Our web portal has an extensive selection of professionally-created sample templates for employee performance appraisal and evaluation. If you need performance evaluation software, sample HR letters, sample job descriptions, human resource policy, or training meeting – just choose, download, and customize from thousands of samples and templates.

How can correctly-administered employee performance appraisals and evaluations help your business? Employee performance evaluations improve communication between superiors and subordinates. Employee performance evaluations can be used as an effective counseling tool and helps supervisors rate themselves. Employee performance evaluations are an invaluable means of assessing the status of the firm's staffing needs and supply vital documentation for EEO purposes.

Professionally-created employee performance evaluations at your fingertips

Our employee performance appraisal and evaluation software is also the most complete source for practical human resources policy advice and plain-English compliance analysis available anywhere. No matter what the HR topic – sample HR letters, sample job descriptions, human resource policy, or evaluation training meetings - you’ll find the Triton HR hands-on help you can count on.

Tips for Effective Performance Evaluations

Presented at BLR's 2007 Employment Law Update conference in Orlando, Florida
by Jennifer Carsen, J.D.

If it isn't written down, it didn't happen. This was one of the insights presented by Theresa M. Gallion, a partner in the law firm of Fisher & Phillips, LLP, at BLR's 2007 Employment Law Update conference in Orlando, Florida.

Gallion was referring to the tendency of managers to give employees uniformly strong performance ratings at their annual reviews, despite being dissatisfied with one or more aspects of the employee's performance. When these managers complain to HR about wanting to get rid of these employees, it is very difficult to establish a paper trail proving that the termination was justified. The observation above was offered by a juror at one of Gallion's first trials ­ right after the jury ruled in favor of a terminated employee and against Gallion's client.

One conference participant said that whenever a manager comes to her complaining about an employee who's been given top performance evaluations, she directs the manager to write a dated memo right then explaining what the specific problems are and what action will be taken. Gallion concurred with the importance of dates on all paperwork pertaining to employee performance.

Keep good notes throughout the year. Gallion says that she herself keeps an email folder for every lawyer she manages at her firm, and that she makes brief but timely notes to herself about who's done what. "Wendy wrote a great memo re: the XYZ matter." "Andy obtained summary judgment for client X in the Y matter--client was thrilled!" Gallion emphasizes that these regular notes are the backbone of any effective evaluation because so many impressions (both good and bad) can get lost over the course of a busy year.

Don't let any one incident overshadow the evaluation. An otherwise excellent lawyer in Gallion's firm left a brusque voicemail one day that cost the firm a client. At this lawyer's annual review, Gallion chose not to dwell on this incident--which had already been effectively (and exhaustively) dealt with earlier in the year--but to mention it just briefly and then focus on all the other good things this attorney had done. Similarly, if an employee has done just one outstanding thing over the course of the year, don't let this singular shining moment dominate an otherwise mediocre year come evaluation time.

Give the evaluation your full attention. Do not let an employee performance evaluation be interrupted by phone calls or knocks at the door. Gallion says that she tells people not to disturb her during an evaluation unless the building is burning down. Don't rush through the evaluation, and give the employee a chance to present his or her side of the story.

Call 866-USTRITON and speak with one of our licensed  specialists to learn more about Triton's services and how you can benefit from them.

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